We're here to help you get the most out of ChineseGo.
For the fastest response, contact us via email or the in-app feedback feature.
zhangyuanbo123@gmail.comYou can also reach us via Telegram or WeChat: +86 182 6866 1068
+86 182 6866 1068Open the app → Settings → Tap "Restore Purchases". Your previous purchases will be restored across all your devices.
All phrases and audio work 100% offline after download. No internet connection is ever needed for the core features.
All purchases are processed by Apple. Visit reportaproblem.apple.com to request a refund within Apple's refund window.
Open the app → Settings → select your preferred language from the 11 available options. The entire UI and translations will update.
Need real human translation help during your trip? Contact us via email or messaging to arrange concierge support.
Note: All subscriptions and purchases are processed via Apple In-App Purchase. We provide messaging contact info for customer support only — not for processing payments.